Privacy

Your phone number

• We use it to send SMS codes that prove the number is yours, M-PESA prompts you asked for, receipts, and decisions on your applications.
• We may call you about an application or a problem you reported.
• On the Buy & Sell Safe waitlist, we send one SMS when it opens.
• We never sell your number and never use it for other companies' adverts.

Documents and ID numbers

Business certificates, KRA PIN certificates, IDs and supporting documents (like a hospital bill) are used only to check that a business, fundraiser or seller is real. Only our review team sees them. We use your details to run checks such as whether a phone number already belongs to another account.

Payments

We keep a record of each payment: amount, phone numbers, M-PESA reference and status, so we can deliver what you paid for and sort out problems. We never see or store your M-PESA PIN.

Chats with Ask Daraja

Your chat stays in your browser tab until you close it. If you ask for a person or report a problem, the chat is attached to a case so you don't have to repeat yourself. When it's switched on, an AI service (Claude, by Anthropic) helps write answers; never type your PIN into the chat.

Who else sees your data

• Safaricom, to process M-PESA payments and deliver airtime and bundles.
• Our SMS provider, to deliver codes and receipts.
• A licensed payment partner, for services that need one, once it is in place.
• Authorities, only when the law requires it.

How long we keep it, and your choices

We keep data only as long as we need it for the service and as the law requires for payment records. Under Kenya's Data Protection Act you can ask to see, correct or delete your data. Contact us below.

See also our terms.